Ferman MINI of Tampa Bay
31400 US Highway 19 N, Palm Harbor FL 34684 • Phone: (888) 866-2857 • Service: (866)760-9831
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 5.0
  •   5.0
    "There was no pressure to buy, by Matt or the mangement staff. We found a car red mini I LOOOOOOOOOOOOOOVED and terms were very agreeable."   –   Patrick P., New Port Richey, FL Feb 16, 2012
  •   5.0
      –   MINI Owner, Tampa, FL Feb 16, 2012
  •   5.0
      –   Javier P., Lakeland, FL Feb 16, 2012
  •   5.0
      –   Tobias B., Orlando, FL Feb 15, 2012
  •   5.0
      –   Annette W., Clearwater, FL Feb 14, 2012
  •   5.0
      –   James B., New Port Richey, FL Feb 13, 2012
  •   5.0
    "This is my second purchase from Ferman Mini. Both times the service has been exceptional. Transactions were completed thoroughly and quickly, and all sales people were polite and attentive."   –   Samantha M., St Petersburg, FL Feb 8, 2012
  •   5.0
      –   Roger W., Henderson, KY Feb 8, 2012
  •   5.0
      –   Sally C., Sun City Center, FL Feb 7, 2012
  •   5.0
    "Bob Annis very helpful during and after purchase and a pleasure to deal with."   –   Warren S., Palm Harbor, FL Feb 7, 2012
  •   5.0
    "Phenominal experience, Gary Mack has the patience of a saint!! I was so excited to build, track and take delivery of my mini and he was ALWAYS available to answer any questions and believe me there were many! I hope you know what a true professional you have in him."   –   Daryl H., Lakewood Ranch, FL Feb 6, 2012
  •   5.0
    "I just love my new Mini Convertible."   –   Iris W., Clearwater, FL Feb 1, 2012
  •   5.0
      –   MINI Owner, Clearwater, FL Feb 1, 2012
  •   5.0
    "Ferman MINI was recommended to us by The Villages MINI Cooper Club. You lived up to the recommendation."   –   Frances W., The Villages, FL Jan 31, 2012
  •   5.0
      –   MINI Owner, Crystal River, FL Jan 28, 2012
  •   5.0
    "Matthew (Matt) Cerro did a great job all around working with us long distance. Truly Exceptional Sales Advisor."   –   Vivian W., Gulf Breeze, FL Jan 27, 2012
  •   3.0
    "Perhaps my sales advisor was just very laid back, but it did not feel like they were eager for my business, or going out of their way to please. I don't know if it was because there is basically no competition (since Orlando is a 90 mile drive, and the Wesley Chapel dealership is still not open), but there was a sense of "this is the only place you can buy this car, so we don't even have to try". There was no ease of negotiation, since I was buying a close-to-basic model. I was told I would have more leeway if I was buying a $40,000 model than a $25,000 model. They did throw in free window tinting though."   –   MINI Owner, Oldsmar, FL Jan 22, 2012
  •   5.0
      –   Fred H., Tampa, FL Jan 19, 2012
  •   5.0
      –   Christopher D., Ocoee, FL Jan 16, 2012
  •   5.0
      –   David P., Tampa, FL Jan 12, 2012
  •   5.0
      –   Becky N., St Petersburg, FL Jan 10, 2012
  •   5.0
      –   Donnie W., Trinity, FL Jan 10, 2012
  •   5.0
      –   Susan S., Madeira Beach, FL Jan 9, 2012
  •   5.0
      –   MINI Owner, St Petersburg, FL Jan 9, 2012
  •   5.0
      –   Sara L., Valrico, FL Jan 9, 2012
  •   5.0
    "Jack Markley did a great job finding me what I wanted."   –   David S., Sarasota, FL Jan 9, 2012
  •   5.0
      –   Winsome N., TAMPA, FL Jan 7, 2012
  •   5.0
      –   Barry S., Lutz, FL Jan 7, 2012
  •   5.0
      –   Steven S., Kissimmee, FL Jan 7, 2012
  •   5.0
      –   Justin S., Davenport, FL Jan 7, 2012
  •   5.0
      –   Linda S., Bradenton, FL Jan 7, 2012
  •   5.0
      –   David N., Lake Wales, FL Jan 3, 2012
  •   5.0
      –   Kathleen H., Tarpon Springs, FL Jan 3, 2012
  •   5.0
    "great car.detail of car was not great streaks in all windows."   –   Richard F., Sarasota, FL Jan 2, 2012
  •   5.0
      –   Thomas L., Clearwater, FL Jan 2, 2012
  •   5.0
      –   Nadia D., Oldsmar, FL Dec 31, 2011
  •   5.0
    "My Motoring Advisor was Gary Mack we meet at 9:00 by 12:00 I was out the door In my new Mini!!! I am Happy as I can be with my new Mini Gary was a big help!! All I want to say is thank you to all at Ferman Mini I love my new Mini"   –   Michael B., New Port Richey, FL Dec 31, 2011
  •   5.0
    "Sam herman was awesome! Thanks so much!!"   –   MINI Owner, Miami, FL Dec 30, 2011
  •   5.0
      –   Lynn C., Dover, FL Dec 28, 2011
  •   5.0
    "Love the car. Our salesman Bob Annis was excellent, he really made our purchasing experience a lot of fun!"   –   Mark L., Largo, FL Dec 28, 2011
  •   5.0
      –   Lisa A., Tampa, FL Dec 27, 2011
  •   5.0
    "The best vehicle and the absolute best service you will ever get at a dealership by a mile!"   –   Austin and Britney P., Tampa, FL Dec 25, 2011
  •   5.0
    "I had a Great experience with Ferman MINI. I just Love my MINI and it has everything I wanted and more."   –   Jane B., Venice, FL Dec 24, 2011
  •   5.0
      –   Marc B., LONGBOAT KEY, FL Dec 22, 2011
  •   5.0
      –   Simon M., Spring Hill, FL Dec 21, 2011
  •   5.0
    "Very satisfied with my experience. Everyone, especially Dawn in the Service department, were a pleasure to work with."   –   Malena W., Tampa, FL Dec 21, 2011
  •   5.0
    "y to go"   –   Elizabeth F., Parrish, FL Dec 21, 2011
  •   5.0
    "I was already a proud owner of a mini. So, this time around, our sales assoc Alicia Santos suggested building our own.>Which was a fabulous experience because I have everything I want and didn't get things I wouldn't use!!"   –   Julie A., Largo, FL Dec 18, 2011
  •   5.0
      –   Kim P., Hernando Beach, FL Dec 14, 2011
  •   5.0
    "Would like to have seen more selection of manual transmission vehicles on the lot"   –   Ingrid B., Seminole, FL Dec 13, 2011
  •   5.0
    "Jack Markley and Doug Opie are outstanding. The entire Ferman team is great as well. It was a very pleasant experience. As previous Clubman S owners, we new the MINI brand when we started looking for a new car - but WOW, MINI has outdone itself and the competition is left in the dust with the MINI Cooper JCW Coupe. The new member of our familiy is a blast to drive. FERMAN TEAM - Thank you for everything"   –   Glenn S., Land O Lakes, FL Dec 11, 2011
  •   5.0
    "Everything was made super easy"   –   MINI Owner, New Port Richey, FL Dec 8, 2011
  •   4.5
    "There was an initial delay in receiving atttention but after Ryan George walked by and inquired as to what we were looking for, the service provided was outstanding."   –   Rosemary P., Clearwater, FL Dec 8, 2011
  •   5.0
    "wonderful in every way."   –   David N., Longboat Key, FL Dec 7, 2011
  •   5.0
      –   Rebecca M., Tampa, FL Dec 7, 2011
  •   5.0
      –   David S., Tampa, FL Dec 6, 2011
  •   5.0
    "This is my second Mini from Ferman and I can not say enough good things about your service or sales staff."   –   Donald N., Lakeland, FL Nov 30, 2011
  •   5.0
    "The experience was fantastic. We chose to drive to Tampa because our experience in Orlando was very disappointing. Ryan truly made the drive worth while."   –   Donald M., Orlando, FL Nov 29, 2011
  •   5.0
    "A very pleasant car buying experience! Had the perfect sales person in Ryan George. No pressure at all and everything was explained up front with no surprises at closing."   –   Michael S., Bradenton, FL Nov 27, 2011
Service Rating 4.6
  •   5.0
      –   MINI Owner, Oldsmar, FL Feb 18, 2012
  •   5.0
      –   John C., Stamford, CT Feb 18, 2012
  •   2.0
    "The repair men are too few to handle the load booked for service. It took 9 hours for 1-2 hours of work and I had to rent a vehicle overnight at Mini Coopers expense because it was too late in the day for me to get my vehicle when it was finished. Had to drive back the next day. 15 miles away. Ferman could have told me it would be a VERY long job, I could have gone home instead of hanging around the area for a few hours to hear that lit wouldn't be done for many many hours. Ferman knew that in advance, doesn't want to break the news to the customer."   –   Rebecca S., Largo, FL Feb 18, 2012
  •   5.0
      –   Don K., Bradenton, FL Feb 18, 2012
  •   5.0
      –   MINI Owner, Hudson, FL Feb 18, 2012
  •   4.5
      –   Joshua S., Gibsonton, FL Feb 17, 2012
  •   5.0
      –   Cathy O., Palm Harbor, FL Feb 17, 2012
  •   3.0
      –   MINI Owner, CL;EARWATER, FL Feb 17, 2012
  •   4.5
    "Had to drive one hour to get there;(need a closer dealer)over 3.5 hours to service car.A loaner would of been nice.Treated very well."   –   Kenneth D., Parrish, FL Feb 17, 2012
  •   5.0
      –   Simona C., Lutz, FL Feb 16, 2012
  •   5.0
    "Dawn Conyers, Service Mgr, was exceptional and I was really happy to see Mini service this good. Many Thanks"   –   Francis L., Lakewood Ranch, FL Feb 16, 2012
  •   5.0
      –   Ray G., Hernando Beach, FL Feb 16, 2012
  •   4.5
      –   Robert W., St Petersburg, FL Feb 16, 2012
  •   5.0
      –   Leonard D., ST PETE BEACH, FL Feb 16, 2012
  •   4.5
      –   Carolyn D., Orlando, FL Feb 12, 2012
  •   5.0
      –   Suanne W., Odessa, FL Feb 11, 2012
  •   5.0
      –   Anne L., Safety Harbor, FL Feb 11, 2012
  •   4.0
    "If you want an "Outstanding or Truly Exceptional", when the service is complete and the vehicle is outside ready to go - just waiting for the owner - then do not keep the customer waiting additional time,after they have already been waiting four hours while the vehicle is being serviced because no one seems to be available to release the vehicle."   –   Christine P., Apollo Beach, FL Feb 8, 2012
  •   4.0
      –   MINI Owner, Clearwater, FL Feb 7, 2012
  •   5.0
    "This was my 1st visit and Robert could not have been more helpful and friendly."   –   Shane D., St Petersburg, FL Feb 5, 2012
  •   5.0
      –   Kevin W., Tampa, FL Feb 4, 2012
  •   4.5
      –   MINI Owner, Sarasota, FL Feb 4, 2012
  •   4.0
      –   MINI Owner, BELLEAIR, FL Feb 4, 2012
  •   5.0
      –   Joseph D., Oldsmar, FL Feb 3, 2012
  •   5.0
      –   MINI Owner, Sarasota, FL Feb 3, 2012
  •   5.0
      –   Michelle S., Tampa, FL Feb 3, 2012
  •   4.5
      –   Kenny M., Valrico, FL Feb 3, 2012
  •   5.0
    "Rob did a great job! Right on time, very friendly and helpful :-)"   –   Lisa Y., St Petersburg, FL Feb 3, 2012
  •   5.0
      –   Richard B., Brooksville, FL Feb 3, 2012
  •   5.0
      –   Eric B., Palm Harbor, FL Feb 2, 2012
  •   5.0
      –   MINI Owner, Land O Lakes, FL Feb 2, 2012
  •   4.0
      –   MINI Owner, Temple Terrace, FL Feb 2, 2012
  •   5.0
      –   Virginia V., PALM HARBOR, FL Feb 2, 2012
  •   5.0
      –   Tammy P., Riverview, FL Feb 2, 2012
  •   5.0
      –   Barbara E., Palm Harbor, FL Jan 30, 2012
  •   5.0
      –   Jacqueline S., Polk City, FL Jan 28, 2012
  •   5.0
      –   MINI Owner, Crystal River, FL Jan 27, 2012
  •   4.5
      –   Patrick G., Weeki Wachee, FL Jan 27, 2012
  •   4.0
      –   Ken H., Bradenton, FL Jan 27, 2012
  •   5.0
      –   James T., Ocala, FL Jan 27, 2012
  •   4.5
      –   Hany B., Riverview, FL Jan 26, 2012
  •   5.0
    "Your team is exceptionally professional and I will continue to bring my vehicle to them for any services required."   –   MINI Owner, TAMPA, FL Jan 25, 2012
  •   4.0
    "My only complaint is the length of time it took (basically the whole day) although I was kept informed the time kept being pushed back. The service manager aws very nice and did give me regular updates."   –   Elaine R., Land O Lakes, FL Jan 25, 2012
  •   5.0
      –   Lisa T., Tampa, FL Jan 25, 2012
  •   5.0
      –   Nancy S., Palmetto, FL Jan 24, 2012
  •   4.5
      –   John Y., Bradenton, FL Jan 22, 2012
  •   4.5
      –   MINI Owner, Tampa, FL Jan 21, 2012
  •   5.0
    "Finally! My last 2 experiences were not great. I live an hour and a half away. This time I had an indicator light on and needed to speak to someone in service to determine how urgently I needed to get in and if I should drive the car. It was somewhat challenging to get connected to a service person but once I did, I had a great service manager and everything went smoothly. Thank you!"   –   Kathryn P., Lakeland, FL Jan 20, 2012
  •   3.0
    "I was conveniently booked for my day off,Dr MartinLuther King's birthday. Unfortunately, the dealership was understaffed and over-booked. I waited 4 hours for minimal service."   –   Larry D., Clearwater, FL Jan 20, 2012
  •   4.0
    "none"   –   Judith J., Tampa, FL Jan 19, 2012
  •   5.0
      –   MINI Owner, Tampa, FL Jan 19, 2012
  •   4.5
      –   MINI Owner, Bradenton, FL Jan 19, 2012
  •   5.0
    "The waiting room was great with coffee, bagels and WIRELESS!! Thanks for the wireless service. I can work while I wait on my car. Robert was outstanding, taking time to discuss the service the car required. He is a professional and communicates very clearly and is courteous."   –   Robin S., St Petersburg, FL Jan 18, 2012
  •   4.5
      –   MINI Owner, Fort Meade, FL Jan 18, 2012
  •   5.0
    "Courteous and timely service, thank-you!"   –   Thomas R., Clearwater, FL Jan 18, 2012
  •   5.0
      –   MINI Owner, LARGO, FL Jan 18, 2012
  •   5.0
      –   Peter G., Clearwater, FL Jan 18, 2012
  •   4.5
      –   MINI Owner, Tampa, FL Jan 18, 2012
  •   5.0
      –   MINI Owner, Gainesville, FL Jan 17, 2012
  •   5.0
      –   MINI Owner, New Port Richey, FL Jan 16, 2012
  •   4.5
      –   Melissa R., Bradenton, FL Jan 15, 2012
  •   4.0
      –   MINI Owner, Tampa, FL Jan 14, 2012
  •   4.5
      –   MINI Owner, St Petersburg, FL Jan 14, 2012
  •   5.0
      –   MINI Owner, Saint Petersburg, FL Jan 14, 2012
  •   3.5
    "My windsheld washer spray used to work really well before service, now it sort of chocks a little water out at a trickle! As soon as I have time I will drive back ......................"   –   MINI Owner, New Port Richey, FL Jan 13, 2012
  •   3.0
    "You have to wait to long whne you bring your car in for service. If I have a 10:00 apt I expect to have someone great me take my key at 10:00. I do not want to take a seat and wait for 20 minutes to talk to my service advisor."   –   MINI Owner, Homosassa, FL Jan 13, 2012
  •   5.0
      –   MINI Owner, Spring Hill, FL Jan 13, 2012
  •   5.0
      –   Bruce L., Sarasota, FL Jan 13, 2012
  •   5.0
      –   Monal P., Tampa, FL Jan 13, 2012
  •   5.0
      –   Kristen C., Saint Petersburg, FL Jan 13, 2012
  •   5.0
    "Robert did a great job as usual."   –   Scott R., Palm Harbor, FL Jan 13, 2012
  •   4.5
      –   Bob D., Longboat Key, FL Jan 12, 2012
  •   4.0
    "Not called to be told what was wrong with my car. I had to ask to be called."   –   MINI Owner, Lakeland, FL Jan 8, 2012
    Dealer Response: I apologize that we did not keep you informed on the progress of your repairs and I will work with my staff regarding this issue. Thank you for being a Ferman Mini of Tampa Bay Client- Dan Sheehan, Service Director  –   Daniel S., Service Manager Jan 11, 2012
  •   5.0
      –   Thomas K., Spring Hil, Fl Jan 6, 2012
  •   2.5
    "Service representative did not tell me of the cost of a brake job, although he could tell from his information that my coverage did not include the cost of a brake job. When I went to pick up my car he presented me with an invoice for $1153.00 and I was shocked, and upset."   –   MINI Owner, Land O Lakes, FL Jan 6, 2012
    Dealer Response: We do provide estimates to our clients for any repair work that is needed, and we do not proceed with any work unless authorized to do so. I am not sure what happened in this case, but I certainly would be available to meet with you and your service advisor to work out any misunderstanding. Thank you for being a Ferman Mini of Tampa Bay Client- Dan Sheehan, Service Director 727-772-5204 or dsheehan@fermanmail.net  –   Daniel S., Service Manager Jan 11, 2012
  •   5.0
      –   Kim S., Dunedin, FL Jan 3, 2012
  •   5.0
      –   Glenn W., Clearwater, FL Jan 3, 2012
  •   2.0
    "This has to be the absolute worst organized service department ever. The sad thing is that it doesn't just happen once. It is every time I come in. This will be my last Mini !!!! You should study BMW of Ocala servioce dept and see how you stack up. It only begins when you have to wait a half hour after your appointment for your "service advisor" to show up and never gets any better."   –   MINI Owner, Lecanto, FL Jan 3, 2012
    Dealer Response: I apologize that your service visit was not pleasant. We value all of our clients and I will contact you directly to get the details of your visit and resolve any outstanding issues- Thank you, Dan Sheehan Service Director  –   Daniel S., Service Manager Jan 13, 2012
  •   3.5
    "I was treated well and satisfied with the quality of the performance. However, it took 4 hours for a couple routine/minor maintenance issues, which was surprising and inconvenient -- I was expecting 1 to 2 hours, not 4. If I had been advised it would take that long, I would have planned accordingly (like, for instance, packed a lunch -- they ran out of bagels and I was not offered any other food.) The service advisor, recognizing that the wait was really not acceptable, did not charge me for the tire rotation/balance, and I appreciated that gesture as compensation for the long wait."   –   MINI Owner, Temple Terrace, FL Jan 3, 2012
    Dealer Response: I apologize for your delay- We should have kept you informed on any delay and made arrangements for lunch or offered you transportation so you would not be stuck in the dealership. I will review this issue with my staff so we can provide a better service experience in the future. Thank you, Dan Sheehan Service Director  –   Daniel S., Service Manager Jan 13, 2012
  •   5.0
    "Excellent service"   –   Dan T., Clearwater, FL Jan 3, 2012
  •   5.0
      –   Kevin R., Tampa, FL Jan 3, 2012
  •   5.0
    "We live about an hour away from Ferman and were in town for a previous stop. I called to see if they could fit us in and the service we got was exceptional. They fit us in so as not to make us drive another hour back at another time to get in for our service. A great job!!!"   –   MINI Owner, Sarasota, FL Jan 3, 2012
  •   4.5
      –   MINI Owner, Safety Harbor, FL Jan 2, 2012
  •   5.0
      –   MINI Owner, Sarasota, FL Dec 31, 2011
  •   5.0
      –   Tracey V., St Petersburg, FL Dec 30, 2011
  •   3.0
    "We purchased a tire protection plan with our car that was supposed to replace any damaged tire free of charge. Now it's changed so I need to pay up-front and get reimbursed?? How can you change the terms of my policy like that? Not customer friendly. Also, we called ahead to schedule the tire change. We were told it wasn't necessary, just to come to the service counter. It took over 3 hours to get the job done. We were told the company was having its Christmas party, which is fine, but shouldn't we have been told this before we drove 40 miles?"   –   Kevin M., St Petersburg, FL Dec 30, 2011
    Dealer Response: I apologize that your service experience was not pleasant. We should have informed you regarding our Christmas Luncheon, however all personnel are instructed to have clients come in for emergency repairs with out a need for an appointment and the tire issue was an emergency repair. In respect to the tire insurance policy, in the past we were able to bill the insurance company for tire repairs, now the insurance company has to reimburse the customer directly. I am sorry for the confusion. Dan Sheehan, Service Director  –   Daniel S., Service Manager Jan 13, 2012
  •   5.0
      –   Stephan F., Seminole, FL Dec 30, 2011
  •   3.5
      –   Dana Z., Spring Hill, FL Dec 30, 2011
  •   3.5
    "Wait time was a bit long."   –   MINI Owner, Sarasota, FL Dec 29, 2011
  •   5.0
      –   Frank M., Palm Harbor, FL Dec 29, 2011
  •   5.0
      –   Judie B., Parkesburg, PA Dec 29, 2011
  •   5.0
      –   MINI Owner, Tierra Verde, FL Dec 29, 2011
  •   5.0
    "I love the fact that you now have a fleet of Mini's to loan when I bring my car in for service."   –   Bonnie S., Tarpon Springs, FL Dec 29, 2011
  •   4.5
      –   MINI Owner, Tampa, FL Dec 29, 2011
  •   4.0
      –   Wendy S., Bradenton, FL Dec 27, 2011
  •   5.0
      –   Kyle E., Tampa, FL Dec 26, 2011
  •   4.5
      –   Anthony K., Land O Lakes, FL Dec 22, 2011
  •   5.0
    "Rob is great! He does a good job explaining the process and how long it will take. A good experience overall!"   –   Marianne H., Tampa, FL Dec 21, 2011
  •   1.0
    "The service tech was late when I dropped off my car. I had to wait around to talk to someone. I work in the hospitality business and don't feel that anyone working in this particular service department knows a thing about customer service. The sales department made everything go very smoothly. I would expect the service department to do the same."   –   MINI Owner, Odessa, FL Dec 20, 2011
    Dealer Response: I apologize that your Service Rep was not available at the time of your appointment. We are aware and do respect the fact that everyone's time is precious and we should have kept our commitment regarding the service time. We value all of our clients and we look forward to providing a better service experience for you in the future. Thank You- Dan Sheehan, Service Director  –   Daniel S., Service Manager Dec 23, 2011
  •   4.0
      –   MINI Owner, Weeki Wachee, FL Dec 20, 2011
  •   5.0
      –   Stephanie M., St Petersburg, FL Dec 19, 2011
  •   5.0
      –   John B., Tampa, FL Dec 19, 2011
  •   5.0
      –   Juan V., Trinity, FL Dec 18, 2011
  •   5.0
      –   Keith W., Saint Petersburg, FL Dec 17, 2011
  •   4.5
      –   MINI Owner, The Villages, FL Dec 17, 2011
  •   5.0
      –   John G., Lakewood Ranch, FL Dec 17, 2011
  •   5.0
      –   MINI Owner, Homosassa, FL Dec 17, 2011
  •   5.0
      –   David G., Tampa, FL Dec 16, 2011
  •   4.0
      –   MINI Owner, Weeki Wachee, FL Dec 16, 2011
  •   4.5
      –   Malcolm L., Venice, FL Dec 16, 2011
  •   5.0
    "Service was wonderful overall. However, have found that no one is able to provide support for mini connected and I have gotten no response to inquiries through the web. If u charge significant amount of money on technology items for your vehicle, u had better provide support in some fashion. This has been big disappointment."   –   Helga S., Tampa, FL Dec 16, 2011
    Dealer Response: MINIUSA.COM website should provide you with the information regarding Mini Connected- If I can be of any assistance, Please contact me at 727-772-5204, Thank you, Dan Sheehan Service Director  –   Daniel S., Service Manager Dec 17, 2011
  •   5.0
    "Bob (sales) and Rob (service) are both the greatest! Always willing to help and go the extra mile to answer questions and/or concerns."   –   Cythia A., Seminole, FL Dec 15, 2011
  •   5.0
      –   James B., Limestone, ME Dec 15, 2011
  •   5.0
      –   MINI Owner, Wesley Chapel, FL Dec 15, 2011
  •   5.0
      –   MINI Owner, Largo, FL Dec 15, 2011
  •   5.0
      –   MINI Owner, Palm Harbor, FL Dec 15, 2011
  •   5.0
      –   Sabrina F., Palmetto, FL Dec 13, 2011
  •   5.0
      –   Luis F., St Petersburg, FL Dec 12, 2011
  •   4.0
      –   Tammy C., Palm Harbor, FL Dec 10, 2011
  •   5.0
      –   Robert M., Inverness, FL Dec 10, 2011
  •   5.0
      –   Robert K., St Petersburg, FL Dec 10, 2011
  •   5.0
      –   Gene F., Homosassa, FL Dec 10, 2011
  •   5.0
    "A pleasure and a learning experience."   –   Brent P., Beverly Hills, FL Dec 9, 2011
  •   5.0
      –   John M., Hudson, FL Dec 8, 2011
  •   4.5
      –   Arthur P., Riverview, FL Dec 8, 2011
  •   4.0
    "Aside from being promised a loaner and one not being available, my experience was pleasant, hassle-free, and my new service advisor Dawn was a easy to work with."   –   Alex E., Tampa, FL Dec 8, 2011
  •   4.5
      –   Renee H., Safety Harbor, FL Dec 3, 2011
  •   3.5
      –   Ann R., BELLEAIR, FL Dec 3, 2011
  •   5.0
    "Dawn Conyers is a first class professional. The quality of the service was fine, as far as I know. The only negatives were the price and the time required to perform the service - 3 1/2 hours vs the 2 hours estimate. The programming of my transmission was an unexpected bonus which has noticeably improved driveability and the problem with my electrical system appears to have been solved."   –   William D., New Port Richey, FL Dec 2, 2011
  •   4.5
      –   Carol B., Ellenton, FL Dec 2, 2011
  •   4.5
    "My reasons for service was the CHROME TAPE PEELING issue,the sunroof noise when windows open; your service rep ie Dawn (last name i have forgotten) was VERY IMPRESSIVE,PROFESSIONAL & KNOWLEDGEABLE..and when my Mini was returned ALL THE ISSUES had been addressed & I drove home satisfied not complaining about having to deal with a DEALERSHIP, i thank you and your professional dealership...this is my first Mini bought the countryman have always had toyotas will now be a truly happy MINI OWNER..."   –   Patricia P., Redington Beach, FL Dec 2, 2011
  •   5.0
      –   MINI Owner, Gulfport, FL Dec 2, 2011
  •   4.5
    "My only gripe is that the service took a long time due to a software update that had to be applied. However, my service adviser Dawn was outstanding throughout."   –   Rex H., Tarpon Springs, FL Dec 2, 2011
  •   5.0
      –   Lee K., Riverview, FL Dec 2, 2011
  •   5.0
      –   MINI Owner, RIVERVIEW, FL Dec 1, 2011
  •   5.0
      –   Joesph B., Spring Hill, FL Dec 1, 2011
  •   3.0
    "I waited over two hours for an oil change. I was told it would take an hour, hour and a half tops. No one seemed to concerned to inform me either."   –   Kate O., Dunedin, FL Dec 1, 2011
    Dealer Response: I apologize that we did not meet our promise time on your service visit. We should have kept you advised of any delay in meeting our commitment. We appreciate your business and look forward to providing a better service experience for you in the future- Dan Sheehan, Service Director  –   Daniel S., Service Manager Dec 1, 2011
  •   4.5
      –   Ashley W., Tampa, FL Dec 1, 2011
  •   5.0
      –   Phyllis R., Seminole, FL Nov 29, 2011
  •   4.5
      –   Jeffrey C., Tarpon Springs, FL Nov 29, 2011
  •   5.0
      –   Carol D., Bradenton, FL Nov 29, 2011
  •   5.0
      –   Karen S., Clearwater, FL Nov 28, 2011
  •   4.5
      –   Shanna C., Wesley Chapel, FL Nov 27, 2011
  •   4.0
    "3.5 hrs. is too long for an oil change and complimentary washing of the car."   –   MINI Owner, Valrico, FL Nov 25, 2011
    Dealer Response: I apologize for the delay on your service visit and agree that you should not have had to wait that period of time. However, when we perform an oil service , we also do a safety check and top up all fluid levels and set tire pressures. We want our technicians to check your car thoroughly at service intervals and we hand wash the car on completion of servicing. Thank you for being a Ferman Mini of Tampa Bay Client and we look forward to providing a better service experience for you in the future- Dan Sheehan, Service Director  –   Daniel S., Service Manager Nov 26, 2011
  •   5.0
      –   Vicki C., Clearwater, FL Nov 25, 2011
  •   4.0
      –   Maureen B., Treasure Island, FL Nov 25, 2011
  •   5.0
      –   Adam G., Riverview, FL Nov 25, 2011
  •   5.0
      –   MINI Owner, Saint Petersburg, FL Nov 24, 2011
  •   5.0
    "I was blown away by the customer service at your dealership. Dawn was excellent in updating me on the progress of my service and stayed after business hours to make sure I had my vehicle."   –   Jan M., Palm Harbor, FL Nov 24, 2011
  •   5.0
    "You guys are absolutely FANTASTIC. This is my second Mini I purchased from you have been treated the best both times. I can't say enough about your sales staff, especially Bob!"   –   Donald N., Lakeland, FL Nov 23, 2011
  •   5.0
      –   MINI Owner, Tampa, FL Nov 23, 2011
  •   5.0
      –   Claire C., Tampa, FL Nov 22, 2011
Ferman MINI of Tampa Bay 31400 US Highway 19 N Palm Harbor , FL 34684 Sales: (888) 866-2857